Privacy policy

Who we are

dementia.co.uk is operated by Telesphorus Health Limited (registered in England, registration number TBC), with registered office at 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF. We are the data controller for personal data collected through this site.

What we collect

When you browse

• Pages visited and time of visit;
• Approximate geographic location (country and region);
• Device and browser type;
• Referring URL where applicable;
• Functional cookies necessary for the site to work.

We use this data in aggregated form to understand which pages are most useful and to plan improvements. We do not link this data to your identity unless you contact us.

When you contact us

• Your name and email address;
• The content of your message;
• Any clinical information you choose to share.

We use this data to respond to your enquiry. We do not add you to marketing lists without your consent.

Cookies

We use a minimal set of cookies:

• Essential: necessary for the site to work. No consent required.
• Analytics: anonymous, aggregated visitor data. Optional; can be declined in the cookie banner.

We do not use third-party marketing or tracking cookies on clinical pages.

How long we keep data

• Analytics data: aggregated indefinitely; no individual identifiability;
• Contact form messages: 24 months after the matter is closed, then deleted;
• Cookie preferences: 12 months.

Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you;
• Rectify inaccurate data;
• Erase data (right to be forgotten);
• Restrict processing;
• Data portability;
• Object to processing;
• Withdraw consent at any time;
• Complain to the Information Commissioner's Office (ICO).

To exercise any right, contact us via the contact form. We respond within 30 days.

How we secure data

We use HTTPS encryption for all site traffic, password-protected access for editorial systems, regular software updates, and minimal data retention. We do not store identifiable medical information on the site.

Sharing data

We do not sell personal data. We may share necessary data with:

• Service providers (web hosting, email) under strict contractual safeguards;
• Regulators or law enforcement where legally required;
• Telesphorus Health Limited (operator) for editorial and administrative purposes.

The Dementia Service patient data

If you become a patient of The Dementia Service, your clinical data is held under separate clinical confidentiality arrangements. dementia.co.uk does not have access to The Dementia Service's clinical records.

Children

The site is designed for adults. We do not knowingly collect data from children under 16. If you believe we have done so inadvertently, please contact us so we can delete it.

International data

Our hosting is UK-based. Where data must leave the UK (for example, certain service providers), we use appropriate safeguards under UK GDPR.

Changes to this policy

We may update this policy. The "last reviewed" date below indicates when the policy was last changed. Material changes are notified via a banner on the site.

Complaints

If you are not satisfied with our handling of your data, you can complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk;
• Phone: 0303 123 1113;
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Last reviewed

This policy was last reviewed on 8th May 2026.