In plain English
dementia.co.uk welcomes feedback, corrections and suggestions for new content. We respond to editorial enquiries within 5 working days. For clinical advice about an individual, please contact your GP, NHS 111, or one of the specialist helplines listed below.
Editorial enquiries
For corrections, suggestions, content requests or partnerships:
- Email: editor@dementia.co.uk;
- Post: dementia.co.uk Editorial, 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF.
We acknowledge editorial messages within 5 working days. Clinical correction reports are reviewed promptly and the relevant page updated if needed.
Clinical advice
dementia.co.uk is an information resource. It does not provide individual medical advice. For clinical advice about a specific person:
- 999: life-threatening emergency;
- NHS 111: urgent non-life-threatening advice (call 111 or 111.nhs.uk);
- Your GP: routine concerns and ongoing care;
- Your memory clinic: dementia-specific concerns under specialist care;
- The Dementia Service (thedementiaservice.co.uk): private memory clinic assessment.
Helplines for emotional and practical support
- Alzheimer's Society Dementia Connect Support Line: 0333 150 3456;
- Dementia UK Admiral Nurse Dementia Helpline: 0800 888 6678;
- Carers UK Helpline: 0808 808 7777;
- Age UK Advice Line: 0800 678 1602;
- Samaritans: 116 123 (24 hours);
- Silver Line: 0800 470 80 90 (24 hours, older adult befriending);
- Cruse Bereavement Support: 0808 808 1677.
For media and partnership enquiries
Press, media and partnership enquiries: editor@dementia.co.uk. Please indicate the deadline and topic in the subject line.
For accessibility issues
Use the editorial address above with "Accessibility" in the subject line. We respond within 5 working days. See the accessibility statement.
For data protection enquiries
Use the editorial address above with "Privacy" in the subject line. We respond within 30 days under UK GDPR. See the privacy policy.
About complaints
Complaints about editorial content can be sent to the editorial team. We aim to acknowledge within 5 working days and respond fully within 30 days. If you are not satisfied with the response, you can:
- Escalate to the Trustees of Telesphorus Health Limited;
- For data protection complaints: contact the Information Commissioner's Office (ICO);
- For clinical complaints about The Dementia Service: see the clinic's own complaints process at thedementiaservice.co.uk;
- For complaints about the dementia.co.uk website only: editorial team above.
About The Dementia Service
For private memory clinic services (assessment, diagnosis, structured letters, shared-care prescribing): visit thedementiaservice.co.uk.
Frequently asked questions
How fast do you respond?
Editorial enquiries within 5 working days. Privacy/UK GDPR enquiries within 30 days.
Can you give me clinical advice?
No. The site provides general information only. For individual clinical advice see your GP, NHS 111, or 999 in emergency.
Do you offer telephone advice?
For clinical and emotional support, use the specialist helplines above. For editorial queries, please email.
Can I write for the site?
We occasionally welcome guest editors with relevant clinical or lived experience expertise. Email the editorial address with your background and proposal.
References
- Alzheimer's Society. https://www.alzheimers.org.uk
- Dementia UK. https://www.dementiauk.org
- NHS 111. https://111.nhs.uk
- Information Commissioner's Office. https://ico.org.uk